I had the best experience moving yesterday (2021-02-16) with Zapt! I hope they can keep up this level of customer service so I can use them next time, and every time I move.
Their quote came in SO much lower than all four other companies I talked with by a long shot, meaning the highest alternative quote was more than 4x as high. Even the next best quote was twice as much. I expected my end bill to be higher than quoted regardless of which company I used because I figured I might underestimate and because, well...that always happens. Even the company who said they were giving a "guaranteed quote" was higher and had caveats to their "guarantee".
Alessandra in the office was responsive and quick and a very clear communicator. And the three young men who did the moving were on time to the minute, friendly, helpful, nice and very quick.
The bill came in higher than quoted (as I expected) partly because the driveway at my house is very steep and they didn't know that. I received a call letting me know this would be the case. But still the final price was less than every other quote.
I would not use another company., Thank you, Zapt for making my move so easy.